Shipping & Order Preparation

Quick summary

Shipping at a glance

Definitions

Three time periods you will see in this policy

• Production time is not transit time, and transit time does not include production time.
• An estimated arrival time is not a guaranteed delivery date.
• The specific times shown on the product page, at checkout, and in your order confirmation email take priority.
• Different items can have different times.

Estimates

How to read an estimate

For example, if a product page states an estimated preparation time of 15–30 business days and an estimated transit time of 10–25 business days, the order may require both periods. These are estimates rather than a guaranteed delivery date, and the actual time can vary by product, destination, customs processing, and carrier conditions.

Item status

How your item type affects preparation

Preparation time by category

The timeframes above are estimates, not guaranteed delivery dates. Where the product page, checkout, or order confirmation email gives a more specific time, that time takes priority.

• The 1–4 weeks window applies only to Dolls that require scheduled production. It does not apply to accessories.
• If an accessory is listed as made-to-order or pre-order, the preparation time on that product page applies instead of the 3–5 days above.
• Orders containing both dolls and accessories follow the longest applicable preparation time and ship together, unless split shipment is agreed before dispatch. If you need in-stock accessories sooner, contact us before ordering.
• Preparation time ends when the order is handed to the carrier; transit time after handover is separate. In this policy, “ready for shipment” means handed to the carrier.
• If preparation of your made-to-order doll is not completed within the applicable timeframe, our 30-Day Production Promise applies — see Returns & Refunds.

• The product page indicates the item status wherever possible.
• Checkout and your order confirmation email may give a more specific time.
• Production time can be affected by molds, raw materials, supplier production schedules, the selected configuration, and the preparation process.
• Times can differ by item, size, configuration, and supplier.
• Not every item shares one fixed timeframe.

Order journey

From order to delivery

1. Order placedThe selected product status and configuration determine whether the order is prepared from existing stock, scheduled for standard production, or handled as a personalized custom order.
2. Preparation or productionThe order may require production or scheduling, supplier coordination, applicable checks, packing, and handover preparation.
3. DispatchThe order is handed to the carrier. Transit time begins after the actual handover.
4. International transitThe parcel travels through the available international route. Carrier transfers and customs processing may affect the transit time.
5. Customs and local deliveryAfter any required customs processing, the local carrier completes delivery.

If the original schedule cannot be met, AnimeBJD will notify the buyer with an updated estimate and explain the available options under the applicable order terms and law.

Origin & carriers

Where orders ship from and how they travel

• Items may be dispatched from mainland China or Hong Kong.
• The exact dispatch location depends on production, warehousing, and logistics arrangements.
• The dispatch notice and tracking information are sent after the item is actually handed to the carrier.
• The specific carrier is determined by destination, parcel weight, parcel size, and available routes.
• Not every order uses the same carrier.
• Tracking capability is not identical in every region.
• Transit time does not include item production time.

Charges

Shipping fees and free shipping

Where we ship — check your country or region

Find your country or region below to see if your order ships free, needs a shipping quote, or is not available yet. The list is generated from our live shipping settings, so it is always up to date.

Customs

Import duties and customs clearance

AnimeBJD never asks buyers to understate item value, make a false declaration, or declare an item as a gift.

Tracking

Tracking your parcel

• Tracking information is provided after the item is actually dispatched.
• Tracking can take some time to activate after dispatch.
• International parcels can go through stages with no updates.
• Customs transfers, local-carrier handover, weekends, and holidays can all cause gaps.
• A temporary lack of tracking updates does not automatically mean the parcel is lost.
• If the parcel has not arrived beyond the estimated transit time, or tracking shows no update for a long time, please contact AnimeBJD.
• AnimeBJD raises an inquiry with the carrier and keeps you updated on progress.

Problems

Delay, loss, and signed-but-missing parcels

Delays

What to do if an order is delayed

1. Check the preparation or transit estimate shown for your order.
2. Contact AnimeBJD if the order has exceeded the applicable estimate or tracking has stopped updating for an unusually long period.
3. Include your order number and tracking number.
4. AnimeBJD will contact the carrier where appropriate and provide updates.
5. If the delay becomes significant or the order cannot be delivered, we will explain the available options under the applicable order terms and law.

Damage

If the parcel arrives damaged

Please contact AnimeBJD as soon as possible and keep the following until the matter is resolved:

• The external shipping box
• The shipping label
• The internal packing materials
• Photos of the damaged item
• Your order number

Do not discard the packaging before contacting us. AnimeBJD coordinates the follow-up handling. For the return and refund steps that may apply, see the Returns & Refunds page. Any reasonable return-related costs will be handled according to the confirmed circumstances and the applicable Returns & Refunds Policy. Do not buy an expensive, expedited, or special shipping service before confirmation.

Address & cancellation

Delivery address, changes, and pre-shipment cancellation

• Please confirm your address is complete and accurate before ordering.
• Address changes should be requested as soon as possible.
• After dispatch, an address change may no longer be possible.
• For a standard item that has not yet shipped, you may contact AnimeBJD to request cancellation. We will process the request according to the production status, order terms, and applicable law.
• A genuinely personalized item may no longer be cancellable for a change of mind once production has started.
• In cases of serious delay, non-delivery, quality problems, or mismatch with what was agreed, statutory rights remain unaffected.

Configuration

What the product page decides

Product photos can show styling, outfits, wigs, eyes, shoes, or accessories. Unless the product page clearly states otherwise, these items are not necessarily included. A blank doll, a standard face-up doll, and a full set doll can include different contents. Always check the configuration on the specific product page before buying, and contact us by email if you are unsure.

Learn more

Related pages

Return eligibility, return requests, damaged-item handling, and refund timing are explained in the Returns & Refunds Policy. For help comparing doll configurations, see the guides below.

• About AnimeBJD — independent BJD retail and buying support
• Returns & Refunds — return requests, eligibility, and refund timing
• Contact us — reach AnimeBJD support
• BJD Resources — all buying guides in one place
• Blank vs. full-set BJD — what each option may include
• BJD Size Chart — height and common BJD size categories

Note: Times shown on this page are general explanations. The specific preparation, transit, and delivery information on the product page, at checkout, and in your order confirmation email takes priority, and times can differ by item, configuration, and destination. Statutory rights under applicable law are not limited by this policy.